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Handling No-Shows

Occasionally students don't show up for scheduled tutoring/advising time. If the student does not show up after 10 minutes, Tutors and Advisors should complete the following tasks that apply to their position:

1. Sign Out (All employees must complete the Sign In/Sign Out sheet)

sign out on the Sign In/Sign Out sheet
write "No Show" and the student's initials in the Student Name section of the Sign In/Sign Out sheet

2. Email (Tutors and Semester Writing Advisors must send the following email to the student):

TO: student.name@gallaudet.edu
CC: supervisor.name@gallaudet.edu
SUBJECT: Tutorial Session Attendance

Hi [student's name],

I am concerned that you missed your tutoring/advising session. Are you still interested in tutoring? If so, please let me know as soon as possible. If you miss a total of three (3) tutoring sessions, we will have to cancel your tutorial assignment.

[Tutor/Advisor's name]

3. Complete the Daily Record (Tutors and Advisors must fill out the Daily Record form)

Tutors and Semester Writing Advisors should record 30 minutes on their Daily Record for the No Show (as they are paid for 30 minutes of work for No Shows unless they have prior permission from a supervisor to work on a project or do training).
Walk-In Tutors and Writing Advisors should record the full hour on their Daily Record and then work on an assigned project or training assigned by the program coordinator for the rest of the hour.

4. Fill out a Report (ONLY English Tutors, SWAs, and Writing Advisors must complete a Report)

indicate on the Tutor/Advisor Report that the student did not show up

If the student doesn't reply by email and misses a total of three sessions, the Tutor/Advisor should:

fill out an add/drop/change form and give it to the Office Assistant, OR
If there is a special situation that caused the student to miss his/her sessions, contact the supervisor for an extension

NOTE: If the student is in English 50, you must see the supervisor/scheduler before dropping the student after three absences.